LinkedIn hiring Bilingual Customer Success Manager in Toronto, Ontario, Canada | LinkedIn (2024)

Company DescriptionLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job DescriptionAt LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option in Toronto, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

As part of the LinkedIn Talent Solutions team, the Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn Talent Solution, in other words – we help them be successful with the platform they have purchased! It’s an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Talent Solution into their recruitment strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product. 

Responsibilities:  

• Partner with Sales, Onboarding Consultant, Technical Client Managers, and Technical Consultants post-sales to implement products and solutions to ensure client is achieving optimal results and ROI 
• Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption  
• Track and record customer activity in a timely manner in systems of record, i.e. Salesforce/Dynamics 
• Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base   
• Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria 
• Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Talent Solution.
• Maintain a deep understanding of LinkedIn products and industry knowledge to effectively guide customers on best practices 
• Provide input and ideas to internal teams to continuously improve our product, systems and resources 
• Manage and execute projects geared to drive adoption of new products and services with customers 
• Deliver on-site and on-line presentations, webinars, and workshops.  
• Perform other duties as may be assigned. 

QualificationsBasic Qualifications:  

• 2+ years of experience in any of these areas: Customer Success, Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Consulting or Project Management. 
• Fluency in English and French

Preferred Qualifications:

• BS/BA degree from a 4 year college or university  
• Experience in learning, e-Learning, or Organizational L&D 
• Proficient in Salesforce & Microsoft Office (Outlook, Dynamics, Excel, Word and Power Point) 
• Excellent organization, project management, and time management skills 
• Excellent consulting, listening, and communication skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side 
• Excellent presentation skills, both online and live, in large and small group settings  
• Excellent verbal and written communication skills  
• Excellent analytical, problem-solving and decision-making skills, applied with a solution-focused attitude  

Suggested Skills:

• Change Management skills
• Prioritization and Organizational skills
• Active Listen skills
• Problem Solving skills

Additional InformationGlobal Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice